Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they’ve never done before. When interacting with a customer ...

Your customer service department is a valuable asset to your company. It plays a vital role in customer retention and in account growth by developing trust with customers over problem issues. Customer ...

In my own research I learned that Apple did not invent the program. As far as I can tell, the Ritz-Carlton was one of the first luxury brands to teach the customer service technique across all of its ...