How ServiceNow uses internal AI pilots to launch successful customer tools

ServiceNow's AI tools, developed internally under Kellie Romack, aim to boost IT services. The company noted more than 240 AI uses by December 2025.
Kaleido Scope

ServiceNow dashboards can help drive data-driven decisions

A change in UAB IT’s ticketing system, ServiceNow, is designed to help internal users make better data-driven decisions. The ServiceNow platform, which underlies UAB’s IT Service Portal, helps manage ...
Business Wire

ServiceNow Expands Generative AI Capabilities With Case Summarization and Text-to-Code to Drive Speed, Productivity, and Value

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced expanded generative AI capabilities, case ...
SiliconANGLE

ServiceNow expands its generative AI toolbox with case summarization and text-to-code

ServiceNow Inc. said today it’s expanding its Now Assist family of artificial intelligence features with the launch of two brand new capabilities. The new features include Case Summarization, which ...
Diginomica

Knowledge 2023 - ServiceNow looks beyond general purpose generative AI to domain-specific use cases

ServiceNow demonstrated some live examples on stage during its keynote this week at Knowledge 2023, which highlight the interesting interplay between process automation and generative AI. ServiceNow ...