Donald Trump tells lies, but because it’s a bit awkward to say that of your president, some White House reporters have taken to calling his lies “demonstrable falsehoods”. Hillary Clinton made the ...

In order to keep sales figures in the call centre high, agents must feel confident in their ability to sell particular products or services. This confidence is a function of both knowledge and ...

Outbound telesales agents selling goods and services to consumers over the phone need to have the skills and knowledge necessary to rebut any objections their potential customers might raise. If a ...

However, this guide will demonstrate the elements required to increase your agent’s effectiveness in converting those all-important telesales. Here are our top tips: The vast majority of call centre ...

A telesales agency has embraced work from home culture by moving out of its Birmingham offices and transitioned to home working as it gears up for a year of significant growth. Sales Bond is an ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

As regular readers of this column will know, I have particularly strong feelings about the way telesales agents get people committed to cellphone contracts over the phone. They call you out of the ...