CISA warns of attacks on vulnerabilities in Ivanti Endpoint Manager, SolarWinds Web Help Desk, and other software.

Commercial Integrator has teamed up with The ASCII Group, North America’s original and vendor-neutral community for Managed Service Providers (MSPs), to produce a series of thought-leadership content ...

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

As budgets tighten, nonprofits and cities alike are launching centralized help desks to help residents navigate scarce ...

Boland's Smart Desk system is designed to help streamline maintenance of critical building systems that keep facilities ...

HappyFox Service Desk provides businesses with simple, intuitive tools for building a self-serve knowledge base and a robust ...

ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for ...

In October of last year, Chris Quinn, the editor of Cleveland.com and the Plain Dealer, posted a job listing for an “AI rewrite specialist.” Quinn imagined this new employee would use an AI chatbot to ...

Incident IQ Introduces AI that Accelerates K–12 IT Support and Protects Instructional TimeThe Associated PressATLANTA ATLANTA–(BUSINESS WIRE)–Feb 25, 2026– K–12 technology leaders can now accelerate ...

FORT LEE, Va. — As service members prepare to navigate the unfamiliar terrain of post-service life, they don’t have to plot coordinates and determine azimuths alone. Fort Lee Transition Assistance ...

Microsoft observed active exploitation of internet-exposed SolarWinds Web Help Desk vulnerabilities enabling lateral movement. Attackers abused legitimate tools, PowerShell, and RMM software to ...

A New York judge on Friday extended a preliminary injunction blocking the Trump administration from slashing funds to social service programs in five Democrat-led states. U.S. District Judge Vernon ...