Guide to Case Management Scenarios in Microsoft Dynamics 365 Customer Service Hub
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Guide to Case Management Scenarios in Microsoft Dynamics 365 Customer Service Hub
Explore the powerful features of Microsoft Dynamics 365 for case management with our detailed guide. Learn how to resolve customer cases efficiently, from initial phone call to final resolution. Understand the Phone to Case business process flow, which includes stages like Identify, Research, and Resolve, ensuring a structured approach to case ...
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